Sometimes you can fix an issue by reporting it instead of making a complaint.
When you report an issue, you will receive a quick response directly from the service. If you make a complaint, it can take up to 10 working days to get a response as it will require investigation.
Complete these forms to report issues about bins and recycling or to request services.
If your issue can't be resolved by our forms, then you will need to submit a complaint.
If you make a complaint, it will take up to 10 working days to investigate and respond. If a response will take longer, you will be told when a reply will take more than 10 working days and given a date to expect a reply.
Please only make a complaint where the issue is persistent and has not been resolved.