Bins and recycling
Thank you
We recently contacted some residents who had either logged a missed collection or ordered a bin. Although most waste is collected on time (over 99.9%), your feedback was valuable in understanding what is working well and what needs to be improved. We would like to thank everyone who completed our survey.
Survey findings
Missed collections
- 34% of you responded to our survey
- 47% of you had a good or very good experience, with a further 25% saying it was fair. 28% had a poor or very poor experience
- 70% of you reported online
- 47% of the missed bins were collected, with 50% of those collected within two days
Ordering a bin
- 18% of you responded to the survey
- 74% of you had a good or very good experience, with a further 12% saying it was fair. 14% had a poor or very poor experience
- 87% of you ordered online
- 81% of you had your bin delivered and 84% of those were within 28 days
What goes in your bins
Find out what to put in your recycling, food waste, rubbish and garden waste containers
Recycling and rubbish collections
Search for your next collection dates, report a missed collection, arrange assisted collections, and sign up for our garden waste service
Recycling centres
Locations and opening times of recycling centres, what you can bring and how to get a vehicle permit if you need one
Recycling bag trial
We will be giving 6,000 households a new recycling bag to use as part of a trial
Reduce and reuse
How to reduce your household waste and how we reuse items at our recycling centres
Recycling and waste strategy
Find out more about our plans to reduce waste, increase recycling and improve the service up to 2030
Help with collections - assisted collections and bulky waste
More information about how we can help with your collections, and how you can book a bulky waste collection with our partner organisation
Business waste
Information about disposing of commercial waste and our business waste service
Order a new bin
How to order or exchange black wheelie bins, recycling boxes, garden waste bins and compost bins
Flats recycling and waste
Guidance on how to recycle when living in a flat
Recycling and waste workshop
We are excited to offer a tailored workshop for school children that focuses on waste and the environment.
Three weekly waste collections
Find out why we're changing the frequency of our black bin collections from 2025