If you need to order new bins, you can do it online. You’ll need to register for MyAccount. It only takes a few minutes to register and you’ll be able to access a variety of online services 24 hours a day.
Order a new bin
Recycling boxes and food waste containers
You can order additional recycling boxes and food waste containers free of charge.
Our crews deliver around 3,000 recycling and waste containers for new properties, extra capacity and replacement containers each month. We are currently working at 75% of all containers delivered within 28 working days.
To get rid of broken recycling boxes, please take them to your nearest recycling centre.
Please be aware that we are limiting orders to two recycling boxes per household.
This way we can fulfil the container orders that are currently on the delivery list and everyone has the chance to order boxes if needed.
Recycling should be sorted into two boxes and materials separated as shown:
- box 1 – plastic bottles, pots, tubs and trays and metal food tins, cans, clean foil and empty aerosols mixed together
- box 2 - cardboard, all paper, cartons and tetrapak mixed. Glass bottles and jars separate to one side
- other items - small electricals, batteries, spectacles, textiles and shoes can be placed separately in loosely tied bags and presented on the top of either box
Black rubbish bin
Each household can only have one black rubbish bin. The standard size is 180L. If your black wheelie bin is lost or damaged you will need to contact us to arrange a replacement.
Please email recycling&waste@n-somerset.gov.uk with your address and details of the problem with your black bin and an officer will help.
If you find your bin is always filling up too quickly before your collection day, check to make sure you are recycling as much as possible. There may also be other ways you can reduce your waste.
If you need more waste capacity
In some circumstances we are able to provide a larger 240 litre black rubbish bin or additional waste capacity in the form of an allowance of extra sacks of waste to put out on your collection day.
To apply for this, you will need to complete and return an application form, included on this page, which includes a two-week waste diary.
Once completed, send your form and request to recycling&waste@n-somerset.gov.uk and an officer will contact you to discuss.
Garden waste bin
If you want to order a garden waste bin, you’ll need to sign up to the garden waste service.
Compost bin
You can buy a 220 litre compost bin from us for £10 including delivery.
Order replacement recycling and food waste containers
If you have recycling boxes or food waste containers that have broken or gone missing, you can request for a replacement through MyAccount.
We will not collect the damaged containers. You can take any damaged containers to one of the recycling centres.
Unwanted bins
If you have a garden waste bin that you don’t need and are not currently receiving collections from, you can request for it to be removed through MyAccount.
Unwanted bins should be left in an accessible place for the crew to collect. We will collect the bins within 28 working days.
We don’t collect unwanted garden waste sacks. Please reuse them or dispose of them responsibly by taking them to a recycling centre.