Feedback from our recent waste consultation shows that having the right bins and boxes is really important to help you reduce waste and recycle more. We’re committed to getting this right.
If you order a new bin or box over the next few weeks, we’ll ask you to complete a short survey. This is so we can find out how our residents feel about our service for ordering bins and boxes, and see if there are ways we can improve it.
If you need to order new bins, you can do it online. You’ll need to register for MyAccount. It only takes a few minutes to register and you’ll be able to access a variety of online services 24 hours a day.
You can order additional recycling boxes and food waste containers free of charge.
Our crews deliver around 3,000 recycling and waste containers for new properties, extra capacity and replacement containers each month. We are currently working at 75% of all containers delivered within 28 working days.
Please be aware that we are limiting orders to two recycling boxes per household.
This way we can fulfil the container orders that are currently on the delivery list and everyone has the chance to order boxes if needed.
Recycling should be sorted into two boxes and materials separated as shown:
Each household can only have one black rubbish bin. The standard size is 180L. If your black wheelie bin is lost or damaged you will need to contact us to arrange a replacement.
Please email recycling&waste@n-somerset.gov.uk with your address and details of the problem with your black bin and an officer will help.
If you find your bin is always filling up too quickly before your collection day, check to make sure you are recycling as much as possible. There may also be other ways you can reduce your waste.
In some circumstances we are able to provide a larger 240L black rubbish bin.
To apply for this, you will need to complete and return an application form, included on this page, which includes a two-week waste diary.
Once completed, send your form and request to recycling&waste@n-somerset.gov.uk and an officer will contact you to discuss.
If you want to order a garden waste bin, you’ll need to sign up to the garden waste service.
You can buy a 220 litre compost bin from us for £10 including delivery.
If you have recycling boxes or food waste containers that have broken or gone missing, you can request for a replacement through MyAccount.
We will not collect the damaged containers. You can take any damaged containers to one of the recycling centres.
If you have a garden waste bin that you don’t need and are not currently receiving collections from, you can request for it to be removed through MyAccount.
Unwanted bins should be left in an accessible place for the crew to collect. We will collect the bins within 28 working days.
We don’t collect unwanted garden waste sacks. Please reuse them or dispose of them responsibly by taking them to a recycling centre.