Assisted collections

If you are unable to put your bins out for collection, and there is no-one who can do it for you, we may be able to help.

We can collect your bins from an agreed location on your property, and then return them to the same place when we’ve emptied them.

If you’d like to request this service, sign into MyAccount and select ‘request assisted collection’. You will be asked a few simple questions including your address and how long you need an assisted collection for.

Once you’ve submitted your application, we’ll look at your request and get in contact with you to arrange a visit.

We regularly review addresses listed for assisted waste collections to make sure we provide the service to those who need it most. A review was done in August 2024 where approximately 700 residents confirmed they still require the service.

If you receive an assisted waste collection but no longer need it, please let us know by emailing assisted.collections@n-somerset.gov.uk.