Bin
Rubbish collections

Report a missed collection

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Before you report a missed collection, check today’s missed collection report to see if we’re already aware of it. The missed collection reports are uploaded to Google Drive at around 6.30pm each weeknight.

If your road is listed, you don’t need to take any action and a crew will be back to collect your bin. You can see the revised collection date on the report.

If your road is not listed on the report, you should report your collection as missed.

You can view the latest report by clicking the button below. 

view the latest missed collection report on Google Drive

If your bin has not been emptied due to industrial or construction waste inside, this will not be treated as a missed collection.

For more information, see our DIY waste webpage.

In June our crews collected 1,079,380 bins. Of these, 99.91% were collected successfully on the scheduled day of collection. 

Reporting a missed collection

If we haven’t emptied your bins on your collection day, you need to tell us by the end of the following working day. For example, if your collection day is Friday you will need to tell us by 11.59pm on Monday.

The quickest way to report your missed collection is to sign in to MyAccount.

sign in to MyAccount to report a missed collection

After you have told us, leave your bins out so we can come back and empty them. This will usually be within 48 hours of your report.