Privacy notice – Survivors Voice survey

North Somerset Council is committed to protecting and respecting your privacy. The privacy notice explains how we collect, store, and use your personal data.   

Please read carefully, and if you have any questions, contact North Somerset Council’s Data Protection Team using the details provided on this page. 

Purpose of processing

Bath & North East Somerset, North Somerset, Somerset and South Gloucestershire Community Safety Partnerships have formed a partnership to create a Crime Intelligence Unit to provide support on data analysis and visualisation including, but not limited to, analysis and trends in relation to levels of crime, specific detailed analysis in relation to serious violence and sexual offences, violence against women and girls, domestic abuse, the evening and nighttime economy, hate crime and criminal and child exploitation across Avon and Somerset.

As part of this partnership, North Somerset Council is conducting this survey to gather insights from individuals who have accessed domestic abuse services under the four local authority’s jurisdictions. The information collected will contribute to a Domestic Abuse Needs Assessment, aimed at evaluating and improving services for survivors of domestic abuse across the four local authority areas.

Your responses, including any personal data, will be used to assess the effectiveness of services and make improvements. You can choose to participate in this survey or share feedback via alternative means if preferred. Your participation in this survey is completely anonymous. We do not ask for your name, address, or any other information that could identify you. All questions are optional, and you may choose not to answer any question.

Your data

Data subjects

Members of the public participating in the public engagement process.

Personal data

As part of your participation in the survey, we collect the following data

  • age group at the time of accessing domestic abuse services (optional)
  • sex (optional)
  • gender identity (optional)
  • disability status (optional)
  • ethnic group (optional)
  • sexual orientation (optional)

Consent will be obtained before the information is collected, and it will be gathered directly from you, the data subject.

How your personal data will be used

Your personal data will be processed by the Business Intelligence Service within North Somerset Council. Access to the raw data is strictly limited to authorised personnel within the team, and it will not be shared in its raw form with any external parties.

Anonymised summary reports will be produced and shared by North Somerset Council with Bath and North East Somerset Council, Somerset Council, South Gloucestershire Council, and other relevant stakeholders as part of our Domestic Abuse Needs Assessment.

Please note - when presenting data, it will be aggregated and grouped with information from other respondents to ensure that no individual can be identified. 

This means that any information shared will not reveal personal details, further protecting your anonymity.

Profiling and automated decision making

There are no automated decisions in this process. 

Legal basis for using your data

We process your personal data where required to do so under:

  1. Article 6(1)(e) of the UK GDPR – a task carried out in the public interest or in the exercise of official authority vested in the controller
  2. Article 9(2)(g) of the UK GDPR – substantial public interest

The legal basis for conducting this survey arises from:

  • The Domestic Abuse Act 2021 - this legislation requires local authorities to assess the need for support in their areas for survivors of domestic abuse and ensures that sufficient services are available.
  • Public Sector Equality Duty (Equality Act 2010) - local authorities have a duty to consider how their policies and services affect people with protected characteristics, which includes survivors of domestic abuse.
  • Government guidance - statutory guidance accompanying the Domestic Abuse Act emphasises the importance of local authorities consulting with survivors to assess and improve services, ensuring they are appropriate, accessible and effective.

Data sharing

In some cases, your personal data may be shared with:

  • Law enforcement or other authorities if required by applicable law, for safeguarding purposes or other legal obligations.

Please note - we do not share your data with third parties beyond those listed without your consent. 

You will only be identifiable if you provide your name or other identifying information. The data we collect in this survey cannot be used to identify you, and your privacy is our priority.

Storing data

Snap Surveys Limited

The council uses Snap Surveys Limited to manage and distribute this survey. Snap Surveys hosts the survey on its platform, who are prohibited from sharing your personal data with third parties. 

Snap Surveys only processes the data in line with our instructions and data protection regulations. For further details on Snap’s data handling, please refer to their Privacy Policy.

Our secure server

Your data will also be stored on our secured internal server and SharePoint system, which have restricted access. Only staff directly involved in producing the Domestic Needs Assessments and its operations will have access to this data. 

All systems are protected in line with data protection regulations and council security protocols

How long my data is stored for

Personal data will only be retained for as long as it is needed for the purpose specified on this page, for as long as the duration of the project requires it, or as required by applicable law or regulatory requirements.

Questions or concerns

Please contact the team conducting this consultation directly or foi@n-somerset.gov.uk or with any questions or concerns regarding your personal data.

Appeals to the Information Commissioner’s Office

If you are unhappy about the way we have treated your personal data or feel we have not properly respected your data subject rights, you have the right to contact the Information Commissioner’s Office (ICO) and tell them about this. Advice is available on the ICO website

The ICO may also be contacted on 0303 1231113.