The Carer's Emergency Response Service (CERS) is a service that offers you peace of mind if you experience an emergency. This could be an accident or unplanned hospital admission that prevents you from carrying out your caring responsibilities.
This is a free service.
The scheme is run by Carelink, our 24-hour response service.
To register for the service, please contact Carelink.
If you need immediate support for you or the person you care for, please contact Care Connect on 01275 888 801 (during working hours, Monday to Friday).
If you need immediate support outside of normal working hours, please contact the Emergency Duty Team (EDS) on 01454 615165.
If you have a safeguarding concern or need to report abuse or neglect, please go to
If you can, utilise family, friends or others to help you plan for an emergency or if you need immediate support.
The services listed on this page provide confidential emotional support over the telephone.
You can find more services in our online directory.
For anyone over 16 years who needs to talk about mental health issues or crisis.
SANEline is a national out-of-hours mental health helpline offering
We are normally open every day of the year from 4pm to 10pm on 0300 304 7000.