We collect your information when you request support from Early Help via Children’s Centre, or register to become a member of your local children’s centre.
We may also gather information about your family through telephone contact with you or face to face in a meeting with you. If another service is contacting the Early Help via Children’s Centres on your behalf, then they may share your details with us by secure email.
Your information may be shared with other agencies if we feel that you or your family would benefit by receiving coordinated services from partners and other teams within the council You will be notified if your information is being shared in this manner, and it will be your decision whether you wish to accept the additional services being offered.
If you have completed a membership form and have agreed to be contacted, then your children centre may email you with information on the services that are available.
We will upload information you provide to our computer systems so that we can manage the services we deliver to you and contact you when it is appropriate to do so. We will also record your attendance at an event at a children centre captured on the event sign in sheet so that we can report on the number of adults, children and young people using our service.
As mentioned above, it is our duty to collect this information to monitor how children centres and Early Help services are working to meet the needs of parents/carers who have children aged 0-19 years (25 for young people with SEND).